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Terms & Conditions

Last Updated: October 31, 2024

 

Welcome to the Villa Waterproofing website, operated by Rain Response Technical Services L.L.C. ("the Company," "We," "Us," or "Our"). By accessing or using our services, you agree to comply with these Terms and Conditions ("Terms"). Please read them carefully.

 

Definitions and Interpretations

  • Affiliate: An entity that controls, is controlled by, or is under common control with the Company.

  • Country: United Arab Emirates (UAE).

  • Company: Refers to Rain Response Technical Services L.L.C., P.O. Box No. 1, Dubai, UAE.

  • Device: Any device capable of accessing the Service, including computers, phones, or tablets.

  • Service: Refers to the Villa Waterproofing website at www.villawaterproofing.ae and associated services, such as scheduling and performing waterproofing jobs.

  • You: The individual, company, or other legal entity accessing or using the Service.

 

Acknowledgment

  • By using the Service, you accept and agree to these Terms, which govern the contractual relationship between you and the Company. If you do not agree to any part of these Terms, please discontinue use of the Service.

  • Age Requirement: You must be 18 years or older to use the Service. By accessing or using the Service, you confirm that you meet this requirement.

 

Service Terms

  • Booking and Payment:

    • Deposit: A 50% upfront payment is required to secure your booking. This payment confirms your reservation and schedule for the waterproofing service.

    • Final Payment: The remaining 50% of the service fee is due upon job completion.

  • Cancellation and Refund Policy:

    • 72-Hour Notice: Cancellations must be made at least 72 hours before the scheduled service date.

    • Non-Refundable Deposit: If you cancel, 10% of the total service fee is non-refundable. Of the initial 50% deposit, 40% will be refunded, and 10% will be retained by the Company as a cancellation fee.

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Privacy and Data Collection

  • Your use of the Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Service, you agree to the collection and use of information as described in the Privacy Policy. Please review it before proceeding.

 

Links to Third-Party Websites

  • Our Service may include links to third-party websites or services not controlled by the Company. We are not responsible for the content, policies, or practices of these external sites and encourage you to review their terms and privacy policies before use.

 

Termination of Service

  • We reserve the right to terminate or suspend your access to the Service immediately and without notice if you breach these Terms or for any other reason deemed necessary. Upon termination, your right to use the Service will cease immediately, and any unpaid balance will remain due.

 

Limitation of Liability

  • To the extent permitted by UAE law, the Company's liability for any damages arising from your use of the Service will not exceed the total amount paid by you for the service. We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business interruptions.

 

Disclaimer of Warranties

  • The Service is provided "AS IS" and "AS AVAILABLE" without any warranty of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements. To the fullest extent permitted by law, we disclaim any implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.

 

Governing Law

  • These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved under UAE jurisdiction.

 

Dispute Resolution

  • In the event of any disputes related to the Service, you agree to first attempt to resolve the issue informally by contacting us. If we cannot reach an agreement, disputes will be resolved under the jurisdiction of the UAE courts.​

 

​Severability and Waiver

  • Severability: If any provision of these Terms is deemed invalid or unenforceable, it shall be modified to fully achieve its intended purpose permitted by law. All other provisions will remain in effect.

  • Waiver: The Company’s failure to enforce any provision of these Terms does not constitute a waiver of its rights to enforce that or any other provision in the future.

 

Changes to These Terms

  • We may update these Terms from time to time. Changes are effective upon posting to the website, and it is your responsibility to review these Terms periodically. Continued use of the Service indicates acceptance of any changes.

 

Contact Us

For any questions or concerns regarding these Terms, please contact us:

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