top of page

Privacy Policy

Last Updated: October 31, 2024

​

Villa Waterproofing, a trading name of Rain Response Technical Services L.L.C. ("the Company," "We," "Us," or "Our"), respects the privacy of our clients and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, including through our website at www.villawaterproofing.ae ("Service").

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. Please read it carefully to understand our practices regarding your data.

​

Definitions and Interpretations

  • Account: A unique account created for you to access our Service or parts of our Service.

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Usage Data: Data collected automatically when using the Service, such as browsing actions.

  • Cookies: Small files placed on your device to track browsing history and enhance user experience.

  • Device: Any device, including mobile phones, computers, or tablets, that can access our Service.

  • Service Provider: Third parties that assist the Company in delivering and analysing our Service.

  • Country: United Arab Emirates.

  • You: The individual or legal entity accessing or using the Service.

 

Types of Data We Collect

Personal Data:

We may collect the following personal information when you engage with our Service:

  • Name and Contact Information: Including your full name, email address, phone number, and property address, to facilitate service bookings, communication, and onsite services.

  • Transaction Data: Payment details required to secure bookings (e.g., initial 50% payment) and handle refunds as per our Terms and Conditions.

 

Usage Data:

  • We automatically collect certain data regarding your interaction with our Service, including:

    • Device IP address, browser type, version, and browsing activity on our website.

    • Time spent on pages, access times and dates, and diagnostic information.

    • Information from mobile devices, such as the type of device, unique device ID, and mobile network information.

 

How We Use Your Data

We use the data we collect for the following purposes:

  • Service Provision: To schedule, manage, and deliver waterproofing services to your property.

  • Payment Processing: To process and manage booking fees and final payments.

  • Customer Communication: To contact you regarding service bookings, cancellations, updates, and customer inquiries.

  • Promotional Offers: To provide you with updates on similar services or offers, unless you opt-out of receiving such information.

  • Improving Our Service: To analyse usage trends and improve our website, customer service, and overall service delivery.

  • Legal Compliance: To comply with UAE laws and regulations as required.

 

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data in the following situations:

  • Service Providers: We may share data with third-party providers who assist with payment processing or customer support.

  • Business Transactions: In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring party.

  • Legal Requirements: We may disclose your information if required by UAE law or legal proceedings.

  • With Your Consent: We may disclose your information with your consent in specific situations.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyse website traffic:

  • Essential Cookies: Necessary for website functionality and user authentication.

  • Analytics Cookies: Used to analyse website performance and improve user experience.

  • Functionality Cookies: Enable personalized features, like remembering your contact preferences.

You can control cookie preferences through your browser settings, but disabling cookies may limit certain functionalities of our Service.

 

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

 

Data Security

We implement reasonable security measures to protect your data. However, no online platform is entirely secure, and we cannot guarantee absolute protection. You are responsible for securing your devices and network connections when accessing our Service.

 

Your Rights

As a customer, you have certain rights regarding your personal information:

  • Access: Request access to your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of data, subject to legal retention requirements.

  • Objection: Object to data processing in certain cases.

To exercise these rights, please contact us using the information below.

 

Children’s Privacy

Our Service is not directed to anyone under the age of 13, and we do not knowingly collect data from children under 13. If you believe we may have collected information from a minor, please contact us to request deletion.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Service indicates acceptance of the revised terms.

 

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

bottom of page